APACS Gives Payments Advice During The Postal Strike

Any customer concerned that an important bill or invoice has been delayed should check with their supplier about timescales: it might be possible to do this online or by looking at your last bill. Suppliers usually offer customers a number of payment options that can usually be found on the back of their bill along with their timescales for receiving payments. Options might include paying by card over the phone or online at their website. Alternatively, if you bank online or on the phone, you might be able to make a one-off payment or, decide to set up a regular direct debit. Anyone who is due to pay a bill by cheque in the post during the strike should check they are not going to miss a payment deadline and be penalised as a result.

It is always a good idea for customers to check their bank and credit card statements regularly.

Sandra Quinn, director of communications at APACS, says:

“We all tend to know what time of the month to expect our credit card bill so although your bill may not arrive in the next few days, you shouldn't assume that payment isn't due within the normal timescale. Your credit card company will be happy to discuss with you suitable payment options which will be unaffected by the postal strikes, such as phone or online payments.

“The postal strike serves as an effective reminder of the benefit of direct debits. By setting up a direct debit, to preferably pay off, or at the very least, make the minimum repayment every month you can ensure you never pay a late payment fee. Currently direct debits are used for 58% of all personal and household bills. They save time and effort and regardless of any external factors you can be confident your bills will be paid on time without any hassle.”

Top tips for paying bills:

1. Keep a note of when your credit card statements are due or other regular bills. If you think a bill may be due you should check with your supplier.
2. If you have already sent a cheque to pay your credit card bill and are concerned about it getting there in time, speak to your credit card company.
3. If your bill is due during the period of the strike, look at other payment options:
· pay online - if you bank online or by phone you can set up a transfer or you can log onto your credit card company's site and pay by debit card.
· pay by cash or cheque at your bank or local post office
4. Consider setting up a direct debit to pay at least the minimum payment on your credit card bill. This can be done simply over the telephone.

The postal strike could last six days without post if strikes go ahead from Thurs 4th Oct- Sat 6th Oct and Mon 8th Oct- Weds 10th Oct. These dates are subject to change.